We understand how disappointing it can be when purchases don’t work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund less shipping charges or replacement, provided that you contact us within 90 days of shipment and items are in sellable condition. Shipping charges and a 20% restock fee will apply for Buyer’s Remorse returns.
REFUNDS NOT ACCEPTED IF
Items have been altered or mishandled
Items have custom work or painting at time of sale
Items are Special-order/ Special Pricing
Items that have been installed or show signs of installation
(markings, scratches, plumber’s putty, etc.).
If an installed item is defective, please contact Customer Service for assistance.
HOW TO RETURN AN ITEM
If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 844-442-6994 or firstname.lastname@example.org
TRUCK DELIVERY RETURNS
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 844-442-6994. Please note that there is a flat fee of $175 for truck delivery returns.
OUR PROMISE TO YOU
We stand behind the products we sell. If for any reason you choose the wrong item, we’ll help you return it and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know.
SENDING YOUR PACKAGE
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Include the Return Number and return address included in the email. Seal the box completely, making sure the item is secure for shipment. Shipping fees are at the customer’s expense. Please note that expedited shipping charges are non-refundable.
Allow 14 business days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you’ll get an email confirmation that your return has been processed.
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, upon receipt, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.